Terms of Service

Welcome to Sovrelinia.

We believe shopping for clothing should feel simple, thoughtful, and enjoyable. Our collections are created for women who appreciate beautiful materials, effortless style, and clothing that can accompany them through the many moments of everyday life.

By visiting or purchasing from our website, you agree to the following Terms of Service. Please take a few moments to read them carefully.

1. About Our Store

This website is operated by:

Hefei Xianyi Trading Co., Ltd.

Throughout these Terms, the words “we,” “us,” “our,” “Sovrelinia,” and “the Store” refer to Hefei Xianyi Trading Co., Ltd. and our website.

The words “you,” “your,” and “customer” refer to anyone who visits, browses, or purchases from our website.

By using our website, you confirm that you are legally able to enter into an agreement in your place of residence.

2. Using Our Website

We invite you to explore our collections, discover pieces that speak to your personal style, and enjoy your experience with us.

When using our website, you agree to use it only for lawful purposes.

You may not:

• Use the website for fraudulent or unlawful activities.

• Attempt to interfere with the operation or security of the website.

• Copy, reproduce, or commercially exploit our website content without permission.

• Upload malicious software, code, or other harmful material.

• Attempt to gain unauthorized access to our systems or another customer's information.

• Use information obtained from our website for purposes that are misleading, abusive, or unlawful.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

3. Product Information

We make every reasonable effort to present our clothing as accurately as possible.

Because fabrics, lighting, photography, and individual device screens can vary, colors and textures shown on your screen may differ slightly from the actual product.

Product descriptions, measurements, photographs, materials, colors, and other information are provided to help you make an informed decision. We encourage you to carefully review the product details and size information before placing an order.

We reserve the right to correct typographical errors, inaccuracies, or omissions and to update product information when necessary.

4. Prices and Availability

We do our best to keep product prices and availability accurate.

However, products may occasionally become unavailable, and prices or promotions may change without prior notice.

We reserve the right to:

• Change prices at any time.

• Modify or discontinue products.

• Correct pricing or product information errors.

• Limit quantities purchased where reasonably necessary.

• Cancel an order affected by an obvious pricing, inventory, or technical error.

If we cancel an order after payment has been received, we will arrange an appropriate refund for the affected order.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After your order is submitted, you may receive an order confirmation by email. This confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been finally accepted.

An order may be canceled or declined in circumstances including:

• The product is no longer available.

• There is an obvious pricing or product information error.

• We are unable to verify the payment information.

• The order appears to be fraudulent or unauthorized.

• Shipping to the provided destination is unavailable.

• Technical or inventory issues prevent fulfillment.

If we cancel an order that has already been paid for, we will refund the amount charged for that order.

6. Payment

We accept the payment methods displayed at checkout.

You agree that the payment information you provide is accurate, complete, and authorized for use.

By submitting payment information, you represent that you have the legal right to use the payment method associated with the order.

For your protection, certain transactions may be subject to additional verification by our payment providers.

7. Shipping

We carefully prepare each order for shipment and work to have purchases dispatched within the timeframe stated on our website.

Delivery times may vary depending on the destination, shipping method, carrier conditions, weather, holidays, customs procedures, and other circumstances beyond our reasonable control.

Once an order has been handed to the shipping carrier, delivery is also subject to the carrier's handling and transportation process.

Please make sure that your shipping address is complete and accurate before submitting your order.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the order can be reshipped.

For more information, please refer to our Shipping Policy.

8. Returns and Exchanges

We want you to feel comfortable with your purchase.

If you are not completely satisfied with an eligible item, you may request a return in accordance with our Return & Refund Policy.

Returned items generally need to meet the conditions stated in that policy, including applicable requirements regarding condition, wear, tags, packaging, and the return period.

Some products or circumstances may not qualify for return.

Please review our Return & Refund Policy before sending an item back.

9. Refunds

Once an eligible return has been received and inspected, we will process the refund according to our Return & Refund Policy.

Refunds are generally issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

We are not responsible for delays caused by banks, credit card companies, payment processors, or other financial institutions.

10. Promotions and Discounts

From time to time, we may offer special promotions, discounts, seasonal events, or limited-time offers.

Unless otherwise stated:

• Promotional offers are valid only during the stated promotional period.

• Offers may not be combined unless explicitly permitted.

• Promotional codes may be subject to additional conditions.

• We reserve the right to correct errors or withdraw an offer when reasonably necessary.

Promotional availability may vary by product, customer, location, or order.

11. Intellectual Property

The content appearing on this website — including photographs, product images, text, graphics, logos, designs, layouts, illustrations, and other materials — is owned by or licensed to us unless otherwise stated.

This content is protected by applicable intellectual property laws.

You may view and use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, create derivative works from, or commercially exploit our website content without our prior written permission.

We appreciate original work, and we ask that you respect the creativity behind ours.

12. Customer Communications

When you contact us, place an order, subscribe to communications, or otherwise communicate with us, you agree to provide information that is accurate and current.

We may use the contact information you provide to:

• Confirm and fulfill orders.

• Provide shipping and delivery updates.

• Respond to customer service requests.

• Send important information regarding your account or purchase.

• Send promotional communications where permitted by applicable law and where you have provided the necessary consent.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those communications.

13. Third-Party Services

Our website may use third-party services to support functions such as payment processing, shipping, analytics, advertising, customer support, and website functionality.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the independent policies, practices, or availability of third-party services that we do not control.

14. Website Availability

We hope our website is always available when you need it, but we cannot promise uninterrupted or completely error-free operation.

The website may occasionally be unavailable due to:

• Maintenance.

• Technical problems.

• Security issues.

• Server or hosting interruptions.

• Software updates.

• Internet or network failures.

• Circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any portion of the website when necessary.

15. Disclaimer

To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We make reasonable efforts to ensure that product descriptions, pricing, images, and other information are accurate, but we do not guarantee that all information will always be complete, current, or free from errors.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products, except where such limitation is prohibited by law.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded under applicable law.

For consumers, these Terms are intended to operate alongside, and not replace, any mandatory rights provided by applicable consumer protection laws.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of another party's rights.

This provision applies only to the extent permitted by applicable law.

18. Changes to These Terms

As our store grows and changes, our Terms may occasionally need to change as well.

We may update these Terms from time to time by publishing a revised version on this page.

The updated version will include a new “Last Updated” date.

Your continued use of the website after an updated version has been posted means that you accept the revised Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction governing our business, without unnecessarily limiting any mandatory consumer protection rights that may apply to you.

If you are a consumer, nothing in these Terms is intended to take away rights or protections that cannot legally be waived under the laws applicable to your purchase.

20. Contact Us

If you have a question about an order, product, return, payment, or these Terms, we welcome you to contact us.

We believe good customer service begins with simply listening.

Company: Hefei Xianyi Trading Co., Ltd.

Email: sovrelinia@outlook.com

Address: Room 236, BaiMa Commercial City, south of Zhanqian Road, Changhuai Subdistrict, Yaohai District, Hefei, Anhui, China

A Final Note

Behind every order is a person, and behind every purchase is a little part of someone's everyday life.

We are grateful that you chose to spend a moment with us.

Thank you for being here, for exploring our collection, and for allowing our clothing to become part of your story.